Abschaltung Suntrol

Der Suntrol Portal Dienst wird eingestellt und ab Anfang 2024 erfolgt keine weitere Verarbeitung von Daten. Solarteure mit über 50 Anlagen haben die Möglichkeit, zum Solytic Portal zu wechseln, das bereits verschiedene HEMS-Technologien überwacht und attraktive Angebote für die technische Betriebsführung bietet.

Interesse? Melden Sie sich hier: Wechseln Sie jetzt zum Solytic Monitoring.

Datenexport bei Suntrol

Wir möchten Sie rechtzeitig über Ihre Datenexportoptionen informieren. Stellen Sie bitte sicher, dass Sie Ihre Daten sichern!

Standard Export:
Über das Suntrol Portal haben Sie die Möglichkeit, Ihre Daten jederzeit selbst zu exportieren. Nutzen Sie dazu bitte die Exportfunktionen der Diagramme. Das Portal wird bis Ende März 2024 dazu weiterhin für Sie erreichbar sein, auch wenn die Datenannahme und -verarbeitung voraussichtlich zum 31.12.2023 gestoppt wird.

Premium Export:
Wir wurden inzwischen oft von Suntrol-Nutzern um Unterstützung gebeten, darum haben wir einen teilautomatisierten Export-Service entwickelt, der Ihnen die Arbeit abnimmt und den wir Ihnen bereitstellen können.

Für einen umfassenden Export Ihrer Daten bis einschließlich dem 31.12.2023 können Sie einen Premium Export bei uns ab Januar 2024 beauftragen. Sie erhalten dann eine .tar.gz Datei mit 5-minütigen Leistungsdaten (täglich in separaten Dateien), täglichen Ertragsdaten (monatlich in separaten Dateien) und monatlichen Ertragsdaten (jährlich in einer separaten Datei) für die gesamte Historie Ihrer Anlage. Zusätzlich sind die Stammdaten Ihrer Anlage (Name, Adresse usw.) enthalten. Für diesen Service wird eine Aufwandsgebühr von 200 € pro PV-Anlage fällig. Registrieren Sie sich hier für diesen Service. Sie erhalten im Januar 2024 eine Rechnung. Mit der Überweisung bestätigen Sie den Auftrag und bestellen kostenpflichtig den Premium Export bei uns.

Beispiel Premium Export für den Zeitraum Juli 2023 bis August 2023: Example_Premium_Data_Export.tar.gz

Suntrol Portal

Portal news

Feb 6, 2020 - 2020: Outlook for the Suntrol Portal

Suntrol becomes Solytic

With the takeover of the Suntrol Portal in March 2019, not only the maintenance but also the further development of the free monitoring portal was pronounced to be pushed forward. Finally, in 2020 Suntrol will become part of the Solytic Solar Platform. Expect many new features, modern design and the first end-to-end solar platform.
Still free of charge, of course.

The transition is planned for the second half of the year. Until then, everything at Suntrol will remain as usual.

Even more services

Since the end of last year Solytic has started to build a solar marketplace. Here you will find important information and explanations about products and services in the solar sector. Suntrol users can also increasingly benefit from new services.
Last year, for example, many users found their way back to reliable monitoring with a new data logger at special conditions.

No more onboarding problems

In 2019, there were continuous problems with plant onboarding, especially for customers with Suntrol STL data loggers, e-Managers or KOSTAL PIKO inverters.
We were able to eliminate all errors.
Unfortunately, we were not able to reactivate the interface to Sunpac LiOn devices, which was already defective before the takeover.

IMPORTANT: If you are still experiencing problems with the visualization of your systems data or have already failed during onboarding, please take a look at our new FAQs or contact our service department at suntrol@solytic.com!

Improved data processing

With a server change we were able to improve the performance of the portal many times over. You will notice this, for example, through the time-precise data visualization or fast page changes in the portal.

You will receive all further information on this and all about Solytic and Suntrol in our new newsletter

Please subscribe here

Jul 12, 2019 - The new Suntrol Service Platform

We are launching our services with a comprehensive drone inspection by FairFleet

After weeks of work in the background, we are launching the first among many innovations in the Suntrol portal.

We focus on plant optimization, with monitoring as the central interface. In order to improve the economic efficiency, we combine the familiar monitoring portal with services relating to your PV plant.

Due to the large number of long-term customers and old systems, Suntrol users can benefit in particular. Topics such as maintenance, cleaning, direct marketing, re-powering, insurance or financing bring optimization potential, so you have as much yield as possible from your plant for as long as possible.

The first services are already live:

Drone photography & thermography check

Have your PV system or property professionally photographed, or go deeper into the analysis and increase your yields with a thermography check from FairFleet. Discover vulnerabilities that are useful for warranty claims or repairs. Fairfleet is a full-service partner offering drone flights in 48 countries worldwide.

Thanks to the partnership with Solytic, Suntrol users now also have access to exclusive conditions. And will soon be able to benefit from even more services.

If you are interested, you can now find all the necessary information at a glance in the menu under Services and book them in just a few steps:

Complete the order form - get a special offer - check and benefit!

Jun 19, 2019 - Stabilisation of the Suntrol Portal completed

On March 8th 2019, Solytic took over Suntrol Portal from the insolvent SolarWorld. As a result of the insolvency, the portal was no longer maintained, which led to some problems for you as a customer. After numerous working hours focused on stabilization, Solytic has been able to restore the old functionalities of the Portal. Furthermore, new features are currently in the development pipeline.

How can you help with the further development of the portal?

Please contact us in case of missing data. This applies in particular to customers with Kostal PIKO inverters, more than 4,500 of which have already been reactivated.

The announced further development of the portal will be initiated in the coming days by the deployment of the first new feature. With FairFleet's drone inspections, you can optimize your system yield or simply have some great recordings made. In addition, if you want a solution that focuses more on professional use, you will be able to switch to Solytic's monitoring portal through an internal interface. Finally, the focus remains on the server structure in order to ensure portal stability and speed, despite growth.

The mobile-friendly versions of the Suntrol portal: mobile.suntrol-portal.com / m.suntrol-portal.com are now functional again. The mobile App however, will not be reactivated for the time being.

The current web portal enables fast data processing and a positive user experience. Suntrol Portal continues to remain free of charge for you.

You can find the full article here.