Suntrol Portal

FAQ - Frequently asked questions

The acquisition by Solytic

Suntrol will continue to stay online and free of charge. After the hand over on March 8th 2019 Solytic will work on the stabilization of the portal to ensure data quality and step-by-step improvements to the portal.

If you want to continue using Suntrol Portal free of charge, you need to give us your consent the next time you log in.

Because of the insolvency proceedings of SolarWorld Industries GmbH, users experienced some troubles with the portal in the past. Starting March 8th 2019 Solytic will actively maintain and further develop the portal.

Suntrol will continue as a free residential solar monitoring solution. Customers that want a professional solution can transfer their assets into Solytic’s advanced monitoring portal.

After a detailed due diligence and the stabilization of the portal, customers will be able to access the production data of their installation as usual.

Solytic started a project with SolarWorld over a year ago. The target was to bring the portal up to a modern standard and develop new features for its users. The insolvency of SolarWorld Industries stopped this project, but now Solytic is able to fulfil the initial plan.

With the Suntrol Portal, Solytic takes over several thousand assets and customer relationships. The portal is to remain free of charge in the future, so the focus of the Solytic team will initially be on ensuring the operation of the portal. The Solytic team makes every effort to ensure that the work is carried out as quickly as possible and asks for your understanding if individual enquiries have to be answered one after the other incl. potential delays.

In order to answer all questions as quickly as possible, we have opened a topic on solarpaneltalk.com where you are welcome to ask us your questions. We will also publish updates on the progress of the takeover there on an ongoing basis.

Configuration

Sunplug eco inverters automatically log into the portal as soon as an Internet connection with the device is established. In order to register Sunplug eco on the portal, the serial number of the Sunplug eco simply has to be entered.

You can find a detailed description in the quick guide for the Sunplug. Sunplug eco quick guide

You only have to perform this step if the KOSTAL PIKO is not connected to a Suntrol eManager.
In order to register on the portal, the serial number of the device simply has to be entered. The data upload has to be set up in the inverter with the portal access data.

You can find a set of illustrated instructions here: Setting up the upload

In order to register, the serial number has to be entered into the portal. The devices connected to the eManager (inverter, power consumption meter and battery) are automatically detected by the eManager and registered on the portal.

You only have to perform this step if the SunPac LiOn is not connected to a Suntrol eManager.
In order to register, the serial number of the SunPac LiOn has to be entered into the portal. The SunPac LiOn can measure the output and power consumption via its integrated data logger and display the data in the portal. The inverters or an additional Solarlog data logger do not have to be registered on the Suntrol portal in this case.

First the system has to be created on the Suntrol portal. An FTP user name with password is generated on the Suntrol portal. The data logger then has to be configured for FTP upload which requires the FTP access data created by the portal.

You can find a set of illustrated instructions here: Setting up the upload

At the factory, the Suntrol eManager, the SunPac LiOn and the internal data logger in the KOSTAL inverter are set up for automatic assignment of the IP address (DHCP) on the network. Make sure DHCP is also switched on on the router (this is the default setting for Internet routers). When replacing a router, check to ensure DHCP is activated.

Support

You will find a list of the supported devices here: List of supported devices

Yes, this is possible. Please contact us in order to do so.

In order to prevent systems from being accidently deleted, it is only possible to carry out this step via our support department. Please contact us in order to do so.

It is only possible to carry out this step via our support department, as is deleting a system. Please contact us in order to do so.

Things to know

We have also created an illustrated set of instructions for this: Entering a system installer

On the „My Systems“ page you will find the „Settings“ section to the right, next to the system. From here you can click on the „Post yields“ item. The following pages contain additional information.

The JPG/JPEG, GIF and PNG image formats can be used. A system image may be max. 2 MB in size and may have a maximum resolution of 8 megapixels. Please reduce the size of your images prior to uploading.

The individual PV outputs to the MPP trackers for all inverters are compared with each other. In order to do so, the MPP trackers are subdivided into one or more groups, depending on pitch and orientation. An average output is calculated per group and output deviations which are unexpectedly low and under the specified tolerances are reported. For very small systems, the comparison is made with other systems from the same region. The tolerances can be entered separately for the summer and winter seasons, in order to be better able to take weather fluctuations into consideration.