FAQ - Frequently asked questions
How can I set up the upload for my output data?
We have created an illustrated set of instructions for this: Setting up the upload
How can I enter an installer for my system?
We have also created an illustrated set of instructions for this: Entering a system installer
How can I subsequently add missing data?
On the „My Systems“ page you will find the „Settings“ section to the right, next to the system. From here you can click on the „Post yields“ item. The following pages contain additional information.
Is it possible to add an additional operator to my system?
Yes, this is possible. Please contact us in order to do so.
My Email address has changed. How can I change it in the profile?
Set up a new portal access account using your new Email address. Then contact our technical support department either by telephone, Email / contact form or by using the feedback box, detailing both your old and new email addresses and the name of your system. We will then link your system to the new account and delete your old account.
How can I delete my system?
In order to prevent systems from being accidently deleted, it is only possible to carry out this step via our support department. Please contact us in order to do so.
How can I delete my account?
It is only possible to carry out this step via our support department, as is deleting a system. Please contact us in order to do so.
How does the output monitoring system work?
The individual PV outputs to the MPP trackers for all inverters are compared with each other. In order to do so, the MPP trackers are subdivided into one or more groups, depending on pitch and orientation. An average output is calculated per group and output deviations which are unexpectedly low and under the specified tolerances are reported. For very small systems, the comparison is made with other systems from the same region. The tolerances can be entered separately for the summer and winter seasons, in order to be better able to take weather fluctuations into consideration.
What inverter and data logger models are supported?
You will find a list of the supported devices here: List of supported devices
I am unable to upload system images. What limits are placed on them?
The JPG/JPEG, GIF and PNG image formats can be used. A system image may be max. 2 MB in size and may have a maximum resolution of 8 megapixels. Please reduce the size of your images prior to uploading.